Rate Your Experience

Friendliness.Helpfulness of Driver

Very Satisfied

Somewhat Satisfied

Neither Satisfied or Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Does Not Apply

If less than satisfied, why?

Driver had poor communication skills

Driver was rude or impolite

Driver did not smile or make eye contact

Friendliness/Helpfulness of Dispatcher

If less than satisfied, why?

Dispatcher did not provide the information I needed

Dispatcher was rude or impolite

Cleanliness of the bus

If less than satisfied, why?

Vehicle had a bad smell

Vehicle was dusty/dirty

Vehicle was cluttered/messy

Price of your ride

Did you feel safe during your ride?

If less than satisfied, why?

How the driver handled the vehicle

Road and/or weather conditions

Other riders on the vehicle

How likely is it that you would recommed using Yates-Dial-A-Ride to a friend?

Very Likely

Likely

Not Likely

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