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Client Information

Client Information

Office Hours: Monday – Friday 6:30am – 6:00pm
Hours of Service: Monday – Sunday Pending Volunteer Availability on Weekends
To Schedule a Ride: (231) 745-7311
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About Volunteer Services
Volunteer Services is a transportation program created in collaboration between Yates Dial-A-Ride and agencies in Lake County and the surrounding area. This service helps pre-approved clients reach their important destinations in a safe, timely and reliable manner with the help of volunteer drivers.


Who is eligible to become a client?
Client eligibility is established through Yates Dial-A-Ride and the agencies that have coordinated their services with Yates Dial-A-Ride.


How do I become eligible?
With Yates Dial-A-Ride: Individuals can receive transportation services under the Yates Dial-A-Ride Volunteer Services self-pay program. These are round trip rates. Transportation is often provided for doctor visits, dentist appointments, dialysis appointments, general trips to the grocery/drug store and other personal business trips which are not paid for by an agency. Contact the Volunteer Services Coordinator for specific rates.

Through an agency: To establish eligibility an individual must contact the human services agency that they need transportation through. These agencies determine eligibility; Yates Dial-A-Ride Volunteer Services provides the transportation only.


Current Agency List
This is an ever growing list of locations that Volunteer Services provides transportation for. 

Please check the list from time to time for updates.

Alzheimer Respite

Baldwin Community Schools

Council on Aging

Department of Human Services

District #10 Health Department

Family Health Care/ CCM

Good Health of Michigan

Human Resource Development Incorporation

Lake County Health & Services Association

Mental Health

Munson Medical Center

Senior Meals Program

Social Security Disability

Substance Abuse

Work First

What should I do if I need a ride?
To schedule a ride, call (231) 745-7311 and ask for the Volunteer Services Coordinator.


About Our Volunteers
Our volunteer drivers have passed the pre-screening process which includes:

A criminal record check

A valid driver’s license

Full insurance coverage

Vehicle inspection by a certified mechanic


Safety & Confidentiality
Safety is our number one concern! Our volunteer drivers are trained to adhere to all traffic laws. This includes the use of seat belts, refraining from speeding, traffic violations and the use of alcohol and controlled substances. Volunteers are also trained on the importance of confidentiality. Many of our clients become comfortable with our volunteer drivers and often confide in them and may share personal information. This information is not shared.

Volunteer Driver

Become a Volunteer Driver

...With Yates Township Volunteer Service.
Senior Woman Driving

Volunteering is a great way to give back to your community. It’s a meaningful addition to your resume and provides overall satisfaction, knowing that you are giving a helping hand. You’ll use your own vehicle to transport people where they need to go. You choose when you want to provide rides, based on your personal schedule. You can choose to transport people locally or for farther distances, like Detroit. It is also a nice way to earn supplemental income through mileage reimbursement.


How To Apply as a Volunteer Driver
(Note: Drivers must be 21 years of age or older)

Completed applications can be submitted online, dropped off at our office during business hours or mailed to:

Yates Dial-A-Ride, P.O. Box 147, Idlewild, MI 49642

You will need to submit the following ORIGINAL documents in person at Yates Dial-A-Ride. A staff member will make copies of the original documents.

  • Current auto insurance

  • Current driver’s license

  • Current vehicle registration


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